Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.0
Location
8.7
Service
8.7
Dining
5.7
Guest reviews
7.4/10
based on 7 reviews
7.1
7.1/10 based on 1299 reviews
Mike
United States,
September
2023
7.4/10
Staying at this hotel was a mixed experience. While the rooms were clean, comfortable, and nicely furnished, they were on the smaller side and had a somewhat dated feel. The service was incredibly helpful and friendly, going above and beyond to assist guests. The location was convenient, close to the city center and gondola, but in need of an update. When it came to dining, the options were limited, and there were additional charges for various amenities. Overall, it offered a decent stay with some room for improvement.
Rooms
7.0
The rooms, though not particularly large, were clean, comfortable, and beautifully furnished.
Service
9.0
The staff was very friendly and went out of their way to assist us in various ways.
Location
8.0
The hotel's location is good, a few minutes walk from the city center and the gondola up the mountain.
Dining
6.0
The dining options were quite limited, with additional charges for various items.
Facilities
7.0
The hotel offered standard facilities, though some areas were in need of an update.
Gregory
United States,
July
2023
7.2/10
I had a mixed experience at the hotel. On one hand, the rooms offered great views of the falls and mountains, but they were a bit dark and not very soundproof. The service was friendly, with lots of local knowledge shared, but the dining options were limited and overpriced. The location was fantastic, right next to the start of some trekking routes, but securing a table at nearby restaurants was a challenge.
Rooms
7.0
The rooms with balconies overlooking the Reichenbach falls had great views of the falls and mountains.
Service
8.0
The service was friendly and provided us with a lot of local knowledge and recommendations. The staff even split the bill evenly for us.
Location
9.0
The location was ideal, right next to the start of some trekking routes. However, getting a place in nearby restaurants could be challenging.
Dining
5.0
The dining options were limited and considered poor value for money, with little healthy choices.
Facilities
The hotel had shops, laundry services, and served as a ski pass vendor.
George
United States,
June
2023
7.6/10
I had a mixed experience at the hotel. The rooms were not very well insulated against sound, but I did appreciate having a balcony. The suite with a large living room and separate bedroom was a nice touch, even though the rooms were quite small and somewhat dated.
Rooms
7.0
The rooms were quite small and somewhat dated, but having a balcony was a nice feature.
Service
9.0
The service was excellent overall. The staff was very friendly and helpful. They kindly agreed to serve dinner in our room, allowing us to enjoy a nice meal on the porch with a great night view.
Location
9.0
The hotel's location exceeded my expectations. It's perfect for setting off to explore the passes and is extremely close to the gondola up the mountain. Although a bit quiet, it's a little off the beaten path but close to the town center.
Dining
6.0
The dining options were limited, with not many choices available. Additionally, the high extra charges for parking, Wi-Fi, dog services, and hot breakfast options were a downside.
Facilities
7.0
The facilities were satisfactory, with basic amenities available.